Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
- If a product is damaged or was faulty upon delivery - we offer 100% refund or exchange.
- Timing: we have a 30-day Return & Exchange Policy that begins on the day the item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. All preorders and sale items are final sale.
- For returns, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return.
- We will provide you with instructions on where to send returned goods. We strongly encourage you to get proof of postage when returning goods to avoid "lost package" situations.
- When returned item is received and inspected, you will receive a confirmation email, notifying you about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method.
Need a different size:
- We recommend before placing your order, that you thoroughly check that each item in the cart has the correct size selected before completing the purchase.
- For any reason an item needs to be exchanged for another size, we ask for an order number, a picture of the delivered item, and the size that you need. Please note that customers are responsible for shipping costs of returned items.
- Starting from the day the item was delivered, we allow up to 5 days to exchange items for the correct size. Any request that extend the 5-Day period, we will be unable to fulfill.
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